Best for detail
Email
operator@zoom-gtm.com
Proposals, partnerships, refunds, vendor applications — anything with an attachment.
Write to us→Talk to a person,
not a ticket queue.
Pick whichever channel suits you. Questions about a render, a plan, the marketplace, or a partnership all reach the same small team.
Typically replies in a few hours
Fastest reply
WhatsApp
+1 519 572 6998
The fastest route during North American hours.
Open WhatsApp↗
Creators & vendors
Telegram
@zoom_gtm
Preferred by the affiliate network, marketplace vendors, and clippers.
Open Telegram↗
Talk it through
Book a call
30 minute session
Pick a slot with an operator, not a sales rep.
Open Calendly↗
Faster on your own
Already covered by the help centre
Bugs, billing and plan questions have a shorter path than an email.
Report a bug
Send us the details in about 30 seconds.
Ask the team a question
The short form on the help page — no account details needed.
Billing portal
Update payment, download invoices, or cancel.
Pricing & plans
Credits, cloud render costs, and how to upgrade.
Where we work
Three floors, three time zones
Between them there is someone awake for most of the clock, so a message rarely waits a full day.
Headquarters
Zurich, Switzerland
Engineering
Toronto, Ontario, Canada
Operations
Makati, Metro Manila, Philippines
One address covers the rest
Refunds inside the 90-day window, data-deletion requests, agency workspaces and marketplace vendor applications all go to operator@zoom-gtm.com. Mention the email address you used at Stripe checkout so we can find your account quickly.