Privacy Policy

Your email address, and your name and profile picture if you add them or your Google account supplies them. If you set a password, only a hash of it is stored. Sign-in codes are stored as hashes and stop working after 10 minutes.

Source: You, or Google if you sign in with Google.

Your website, what your product does, your logo, any app demo recordings you give us, the brief we write from your website for your videos, and your success metric.

Source: You, when you set up your account or brief an order.

Videos, images and audio you upload, the videos and compositions you make or edit, renders, captions, and posts you prepare or schedule.

Source: You, and created as you use VidFarm.

What you write to the editor’s AI copilot and in Brainstorm, and its replies.

Source: You.

If you add keys for providers such as OpenAI, Gemini or OpenRouter, they are stored encrypted and used only for your own requests.

Source: You.

The packs you order, your brief and answers, messages with the video maker, deliveries, revisions, refunds and reviews.

Source: You and the video maker.

Your plan, subscription status, card holds, charges, refunds, the offers you used, your wallet balance and history, and the customer reference our payment provider gives us. Card details are entered on the payment provider’s form and never reach VidFarm.

Source: You and our payment provider.

The referral or affiliate code in the link you used (?ref=), and campaign tags.

Source: The link you opened.

Which emails VidFarm sent you, the delivery events our email provider reports (delivered, bounced, marked as spam), and whether you unsubscribed.

Source: Created when an email is sent.

Pages you view and what you click, recordings of your sessions on our site, your IP address, browser and device details, the page that referred you, and error reports. See “Analytics, cookies and metadata” below.

Source: Collected automatically as you use VidFarm.

Your files, brand details and instructions are used to make, edit, caption and render videos, and to schedule the posts you choose.

For The TikTok Experiment and marketplace orders, your brief (product, website, logo, demo and requirements) goes to the video maker who fills the order.

Your instructions, brand details and the media you work on are sent to an AI model to write briefs and captions, answer you in the editor, transcribe and generate voice, and remove captions.

Account details sign you in. IP addresses and account identifiers limit abuse of sign-in, checkout and other features.

Your email address, plan and payment details are used to place the card hold, charge you, refund you and manage your subscription.

Your email address is used for sign-in codes, account and billing emails, emails that help you get your first videos, and occasional offers. You can unsubscribe from the help and offer emails; sign-in and billing emails are still sent.

The referral code you arrived with is stored with your payment, so the person who referred you can be credited.

Usage data, session recordings and error reports show us which features are used and where pages break.

Hosting, database and file storage. Runs vidfarm.cc and stores your account and everything in it.

Receives: all account data, files and records, and every request to VidFarm.

Payments. Places card holds, takes payment, refunds and manages subscriptions.

Receives: your email address, name, the card and billing details you enter on its form, your plan and the referral code.

Email delivery. Sends sign-in codes, account, billing and help emails.

Receives: your email address and the content of each email.

Product analytics. Records how vidfarm.cc is used: page views, clicks, session recordings and payment events.

Receives: your account identifier and email address, usage events, recordings of your sessions (what you type into form fields is masked), your IP address and browser details.

Error reports. Records errors so we can fix them.

Receives: error details and the request that failed, which can include your account identifier.

AI models. Power the editor copilot, Brainstorm, briefs, captions and onboarding.

Receives: the text, brand details and media frames sent with each request. With your own key, the request goes to your provider under your account.

Voice. Generates voice-overs and transcribes audio.

Receives: the text to speak, or the audio to transcribe.

Caption removal.

Receives: the video you ask to clean.

Marketplace orders and escrow. Holds order payments until you accept a delivery, and pays the video maker.

Receives: the order, its brief and amount, and messages on the order.

Publishing. Posts and schedules videos to your social channels, if you connect it.

Receives: the video, its caption and schedule, and the channels you chose.

Sign-in. Signs you in if you choose “Continue with Google”.

Receives: the fact that you signed in to VidFarm.

Media and web search. Find stock media and search results for your videos.

Receives: search words only. Nothing about you.

Kept while your account exists. Nothing is deleted for inactivity. When you ask us to delete your account, we delete these within 30 days.

Stop working after 10 minutes.

Deleted when their stated expiry passes.

Kept until you remove them in Settings or delete your account.

Kept as long as tax and accounting law requires, also after your account is deleted.

30 days.

Analytics events and session recordings, payment records, email logs, error reports and AI request logs are held in those providers’ systems until the retention period set in each provider’s service ends. Deleting your account does not remove them automatically; email us to ask for deletion.