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Part 29 of 33Support & Settings3 min read
Support & Settings

Cancellation & refunds

Cancelling is one click in the Stripe billing portal — no email required. Refunds are covered by a 90-day money-back guarantee. Your wallet credits stay put either way.

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Opening the Stripe billing portal from Settings, cancelling a plan, and how to request a refund within the 90-day window.

Key takeaways

  • Cancel any time, self-serve — the Stripe billing portal, no email needed.
  • Refunds are covered by a 90-day money-back guarantee.
  • To request a refund, email operator@zoom-gtm.com with the email you used in Stripe.
  • Your wallet credits are separate and never expire — cancelling a plan doesn't burn them.

The whole thingCancel or refund your plan

Everything here is designed to be self-serve. You cancel through a standard Stripe billing portal, and if you're inside the 90-day window and want your money back, one email handles the refund.

  1. Open the billing portal

    Go to Settings → Subscription and click through to the Stripe billing portal (it opens in a new tab). You can also open it from Help → Cancel subscription & refunds and click Open the cancellation portal ↗.

    Open Settings → Subscription

  2. Cancel the subscription

    In the Stripe portal you can cancel your subscription, update your payment method, and download past invoices — all yourself, no email required. Cancellation is 100% self-serve.

  3. Request a refund (within 90 days)

    For a refund, we offer 90-day refunds. Email operator@zoom-gtm.com and mention the exact email address you used in Stripe so we can find your subscription quickly.

The Help center's 'Cancel subscription & refunds' accordion expanded, showing the copy about self-serve cancellation and 90-day refunds, with an 'Open the cancellation portal ↗' button.
The Help center spells out the policy: self-serve cancellation plus a 90-day refund window handled over email.
Note On the free tier there's no subscription to cancel — the Subscription link simply sends you to pricing .
Tip Your wallet credits are separate from your subscription and never expire. Cancelling your plan does not burn any credits you've bought. See Your wallet & credits, explained .

Where to go next

Need a human?

Cancellation is self-serve in Stripe. For refunds within 90 days, or any question, email operator@zoom-gtm.com — we typically reply in a few hours.

Open the Help center